Privacy Policy
ph47 Philippines

1. Overview

ph47 is committed to protecting the privacy and security of your personal information. As an online gaming platform operating in the Philippines and subject to PAGCOR regulations, we are required to collect certain personal data to verify your identity, process transactions, and comply with our legal obligations. We collect only what is necessary, retain it only for as long as required, and take reasonable steps to keep it secure.

This Policy applies to all personal data collected through the ph47 website at ph47.net, our mobile platform, customer support channels, and any other services we provide. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.

If you have questions about how ph47 handles your personal data, please refer to Section 14 (Contact Us) for our data protection contact details.

2. Data We Collect

ph47 collects the following categories of personal data:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21 years or older)
• Nationality and country of residence
• Government-issued ID number (e.g., PhilSys ID, passport, driver's licence, UMID)
• Photograph or selfie submitted for KYC verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash or PayMaya/Maya account details (mobile number linked to the account)
• Bank account details (account name, account number, bank name) for withdrawal processing
• Debit card details (card number, expiry — stored in tokenised form only)
• Transaction history including deposits, withdrawals, and wager records

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs and access timestamps
• Cookie identifiers and similar tracking technologies

2.5 Gaming Data

• Game history, bet amounts, win/loss records
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.6 Communications Data

• Records of your communications with our customer support team
• Feedback, complaints, and dispute records

3. How We Collect Data

ph47 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the ph47 platform, including through cookies, log files, and analytics tools.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment confirmation data from GCash, PayMaya, and banking partners.
• Regulatory sources: Information shared with us by PAGCOR or other regulatory authorities in connection with our compliance obligations.

4. Purpose of Processing

ph47 processes your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact data
Age and identity verification (KYC)	Identity data, government ID
Processing deposits and withdrawals	Financial data, identity data
Anti-money laundering (AML) compliance	Identity, financial, gaming data
Fraud prevention and security	Technical, financial, identity data
Responsible gaming monitoring	Gaming data, communications data
Customer support	Identity, contact, communications data
Platform improvement and analytics	Technical, gaming data (aggregated)
Marketing communications (with consent)	Contact data
Regulatory reporting to PAGCOR	Identity, financial, gaming data

5. Legal Basis for Processing

ph47 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you under the ph47 Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

ph47 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• KYC and identity verification providers: To verify your identity and age in compliance with PAGCOR requirements.
• Payment processors: GCash, PayMaya/Maya, and banking partners, to process your deposits and withdrawals.
• AML and fraud screening services: To screen transactions against sanctions lists and detect suspicious activity.
• IT and platform service providers: Cloud hosting, security, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), law enforcement agencies, and other government bodies where required by law or court order.
• Professional advisers: Legal, accounting, and audit firms, subject to professional confidentiality obligations.

All third-party service providers engaged by ph47 are required to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our instructions.

7. Data Retention

ph47 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine tax and AML laws.
• Gaming history: Retained for a minimum of three (3) years from the date of the gaming activity.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

ph47 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph47 platform.
• Encryption of sensitive data at rest, including financial credentials and government ID information.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of our platform infrastructure.
• Multi-factor authentication requirements for account access and administrative systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph47 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

9. Cookies & Tracking Technologies

ph47 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled as they are essential for security, session management, and fraud prevention.
• Functional cookies: Remember your preferences such as language settings and login status to improve your experience.
• Analytics cookies: Help us understand how players use the ph47 platform so we can improve performance and content. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph47 platform.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph47:

• Right to be informed: You have the right to know what personal data we collect and how we use it — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

11. Minors

The ph47 platform is strictly for persons aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with our legal obligations.

If you are a parent or guardian and believe that your child has provided personal data to ph47, please contact us immediately at the details provided in Section 14.

12. International Data Transfers

Some of ph47's service providers and technology partners may be located outside the Philippines. Where personal data is transferred internationally, ph47 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to apply data protection standards equivalent to those required under Philippine law.

By using the ph47 platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

13. Changes to This Policy

ph47 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via email or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the ph47 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ph47, please contact our Data Protection Officer:

Data Protection Officer — ph47
Email: [email protected]
General Support: [email protected]
Website: ph47.net

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been respected.